To offer our customers high-quality software solutions and perfect service, is an integral part of the corporate philosophy at JO Software Engineering GmbH. This encompasses both a cooperative partnership to identify customer needs and those of specific sectors and also the ability to successfully incorporate these findings into the design of the products and services offered.
Therefore, we regularly release new software updates which include the functions requested by the market. Extremely important in the installation of cableScout® is its systematic integration into the specific IT environment and the consistent and continuous capture of the network.
So that this can be successfully implemented, the JO Software team work with the customer to support it through all the different phases of the project. The wide range of consultancy and services encompasses requirements analysis, the development of capture guidelines, system installation, interface implementation, the migration of existing data and employee training. The experience of more than 350 customer projects are guarantees for an optimum implementation and successful operation of cableScout® .
As soon as the implementation of the system and the data has been completed successfully the customer is immediately able to work productively with cableScout® and focus its effort on the management of the network. During operation the user benefits from the competent, German-language support service which provides further assistance with any questions relating to cableScout® .
Our customers create the backbone of a modern society with their communications networks and through their innovations are actively driving digital progress forward.
During operation of the software our customers always have access to our English-language support which consists of a hotline and helpdesk. The qualified employees are able to provide rapid assistance, by telephone or remote access and to answer questions about the operation of cableScout®. A ticket system specifically designed for support ensures fast response times and solutions to every issue.