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Our Services

To offer our customers high-quality software solutions and perfect service, is an integral part of the corporate philosophy at JO Software Engineering GmbH. This encompasses both a cooperative partnership to identify customer needs and those of specific sectors and also the ability to successfully incorporate these findings into the design of the products and services offered.

Therefore, we regularly release new software updates which include the functions requested by the market. Extremely important in the installation of cableScout® is its systematic integration into the specific IT environment and the consistent and continuous capture of the network.

So that this can be successfully implemented, the JO Software team work with the customer to support it through all the different phases of the project. The wide range of consultancy and services encompasses requirements analysis, the development of capture guidelines, system installation, interface implementation, the migration of existing data and employee training. The experience of more than 350 customer projects are guarantees for an optimum implementation and successful operation of cableScout® .

As soon as the implementation of the system and the data has been completed successfully the customer is immediately able to work productively with cableScout® and focus its effort on the management of the network. During operation the user benefits from the competent, German-language support service which provides further assistance with any questions relating to cableScout® .

2,000+ User work with cableScout®

Our customers create the backbone of a modern society with their communications networks and through their innovations are actively driving digital progress forward.

Quickly

Quickly
productive

productive

During operation of the software our customers always have access to our English-language support which consists of a hotline and helpdesk. The qualified employees are able to provide rapid assistance, by telephone or remote access and to answer questions about the operation of cableScout®. A ticket system specifically designed for support ensures fast response times and solutions to every issue.

Engineering

We have worked together with our customers to develop concepts involving the optimum use of the software, master data, data migration and interfaces. These concepts now form the basis for a smooth project implementation and rapid product introduction.

For example, we discuss in detail which IT specifications must be considered, which third-party systems need to be connected, who will use the system and in what way, which data are available and must be migrated accordingly, which map materials are used and finally what naming structure is to be applied.

Installation

When the customer’s servers are ready, cableScout® is installed complete with sub-programs and the database. The agreed automated backup processes, the selected map material with address points and user accounts with their corresponding roles are then also set up. After commissioning, the system is tested in detail for its functionality and performance and released for acceptance.

Data migration

This project phase involves close collaboration with the customer in order to achieve the best possible data migration result. The data to be imported are migrated in various runs with respective presentations and any corrections required. After the merging of the various data sources there is a final presentation, migration and transfer of the data.

Training

Once the data migration is complete the user at the customer can be trained in detail. In the initial three-day training course, known as the basic seminar, participants are trained in all the functions required for data capture and maintenance. Users can attend further training courses on FTTH planning and on other more detailed subject areas. Individual coaching sessions can also be arranged to map any company-specific processes as efficiently as possible into the system.

Interfaces

Installation of the interfaces required by the customer such as GIS are customised in this project phase or compiled according to specifications. The interfaces ensure there is no double transfer of data into several systems.

Go-Live

When the system is prepared and all users have received the relevant training it is time for the go-live. During this phase we support the customer closely to ensure a smooth start to the new network administration.